From Complex Recipes to Clear SOPs: How TreeAMS Helped Dutch Kitchen Simplify Staff Training

Meet Dutch Kitchen

Established in 2015, Dutch Kitchen is a beloved F&B brand known for their easy-to-serve Western cuisine. Think savory flavor of fried chicken, amazing crispy and soft texture of bitterballen, flavorful taste of baked chicken lasagna.🍞✨  

With 15 outlets across Jakarta and Bandung, Dutch Kitchen has grown steadily, but behind those authentic Western cuisine is a team that needs to follow very precise steps to get everything just right.

And that’s where the challenge started.

The Challenge: Training & Consistency

When your products are complex, your SOPs and training need to be airtight.
 

Dutch Kitchen’s team ran into two big roadblocks:

• SOP Precision
  Some recipes require exact temperatures, multi-step sequences, and delicate timing. There was no easy way to teach this to new hires. They relied on verbal instruction or scattered documents, which left too much room for human error.
• Training Gaps Training was mostly done by senior staff, but not all of them had received HQ-level training themselves. Even after onboarding, new team members would make avoidable mistakes like using the wrong temperature or skipping a crucial step.

And as we all know: in the kitchen, one missed detail can ruin an entire service.  

The TreeAMS Solution

Dutch Kitchen partnered with TreeAMS to level up their SOP and Training systems.
With those two modules, things started clicking fast!!!  

Here’s how we helped:

SOP Module

• Every product process — from step-by-step preparation to cooking temperatures — was digitized and documented in TreeAMS.
• Visuals, notes, and temperature details are now easily accessible on any device.
• New team members get the exact same instruction every time, leaving zero ambiguity.

Training Module

• New hires now go through structured digital training within TreeAMS, complete with quizzes and progress tracking.
• The system ensures that every employee is trained directly from HQ standards, not secondhand knowledge.
• Store managers can track who’s trained, who’s not, and how well they understand the material.

No more “he said, she said” training. Just clarity, structure, and accountability.
 

Results That Make a Difference

Result highlights:

• New hires now complete structured training in their first week, with 100% access to SOPs anytime
• Reduction in cooking errors due to missed steps
• Faster onboarding with less dependency on senior staff

Final Thoughts

Dutch Kitchen now delivers the same great product, every time, across all locations— whether it’s in Jakarta or Bandung. With TreeAMS, their team is more aligned, their training more reliable, and their product more consistent.

And that’s exactly how we like it!