Welcome to the new age of Virtual Operations Management Headquarters! From Franchise Management Documentation to Audit and Compliance, Franchise Manuals, Training and Franchise Management to Real-time performance reporting, Virtual Franchise Management helps franchise operations reduce at least 30% of the current workload with automated monthly reporting, improve Audit Processes and Corrective action Management by 60% and keep 100% track of every performance metric across outlets and across time!
Our Customer Engagement Team at TreeAMS visited our visionary Operations Excellence Champions in Malaysia to understand operational issues faced and to ensure a smooth onboarding process onto the TreeAMS Virtual Operations Excellence Headquarters (VOPEXC HQ). With the VOPEXC HQ, everyone involved in operations can log in to get updates, provide updates, communicate and execute tasks from one centralized platform.
We met with the various department heads of Old Town White Coffee (OTWC) to share how the company wide TreeAMS operations management platform can be used by every department in the company ranging from the Franchise Operations department to, Training, Audit and compliance, Marketing, Customer Service, Procurement and of course, the Franchise Management Team. The OTWC team brainstormed and came up with new ways to maximise the TreeAMS platform usage. The next day Elsa, Chief Customer Experience Officer of TreeAMS walked with the OTWC team to see how the compliance team conducted their audits and discussed how else the technology can fit their processes even better!
We also visited US Pizza, Nale and The Beer Factory, all of whom are movers and shakers in the Malaysian F&B scene to fine-tune their onboarding journey and also introduced our Audit and Checklist Mobile app which will be launched by the end of February 2024! This new feature will allow Auditors to conduct audits and issue corrective actions all from their mobile phones!
Talking about The Beer Factory, we went in to discover that they are currently using another software to conduct the audit. Even though the software is enough for the auditor to conduct their job, The Beer Factory decided to use TreeAMS to have a more consolidated information for other areas of the business, including SOP, Training and Network Management. This way, the management will only need to login into one platform to see all the operational information pertaining to each outlet.
The Summary sheets will also allow auditors who manage a large number of outlets to track how each outlet and manager is handling the corrective actions. Instead of hiring an entire team to support the audit function, the TreeAMS audit tool can help operations and franchise managers assign, conduct, issue corrective actions, track progress and report results automatically. The efficiency and cost-saving factors here already help operations managers cut down almost 30% of their weekly “To Do” Lists, leaving them to do more value-added activities like coaching franchisees, training new team members, coaching district managers and even their franchisees! We are in the midst of tracking the benefits of using the TreeAMS Virtual Operations Management System.
We know already that the consolidation of a 15 outlets business needs at least 7-8 working days per month, which makes almost 35% of their active working time, leaving little or no room to detect trends, implement new initiatives, build trust and joint accountability with the team and franchisees! Imagine all the repetitive, manual consolidation work is now down by the platform, freeing up time to allow your team to focus on the execution of the projects to achieve targeted results! We know that the automated reporting function will help your team deliver the information you need to run your operations well but also want to stress that there is a lot of work that cannot be substituted by technology. The objective of leveraging technology is not to let technology do all the work but to have technology complement our operations management to achieve successful results that help bring sustainability in quality and profitability.
Stay tuned to when we have some performance updates from these brands who care enough about their organization, franchisees and teams to invest the effort of building their Virtual Franchise Operations Headquarters.
